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When you set your tablet (currently available on iPad only) to Kiosk Mode so that parents can check in their kids, it is vitally important to secure it so that people can't use other apps or worse. There are two ways to do this.

You will need to load this help article on your computer or another device or print it, as you won't be able to completely follow it on your iPad.

Single App Mode (recommended)

SportsEngine highly recommends setting your tablet to single app mode, as it is the most secure. Notes:

  • It's designed for it to be a dedicated Kiosk check-in device. You will be unable to use any other apps on it while in this mode.
  • It disables the power button, so you will need to either keep it plugged in or periodically recharge it.
  • It requires a Mac computer to set up.
  • Note that this procedure completely reformats the iPad.
  1. Connect iPad to Mac via a USB cable.
  2. Go to the home screen on the iPad, not GoMotion Mobile.
  3. Download Apple Configurator 2 on a Mac and launch it (does not exist for Windows).
    1. Help: https://support.apple.com/apple-configurator
  4. In the Configurator, right click the iPad and select Advanced > Start Single App Mode...
    Start Single App Mode menu
  5. You will get a dialog saying the iPad is not supervised. Click Prepare.
    Click Prepare
  6. On the Prepare Devices screen, click Next.
    1. Leave Prepare with set to Manual Configuration, and Allow devices to pair with other computers checked.
  7. On the Enroll in MDM Server screen, click Next.
    1. Leave Server set to Do not enroll in MDM.
  8. On the Sign in to the Device Enrollment Program screen, click Skip.
    1. Leave the Apple ID blank.
  9. On the Create an Organization screen, enter your organization's data and click Next.
  10. On the next Create an Organization screen, select Generate a new supervision identity and click Next.
  11. On the Configure iOS Setup Assistant screen, click the Setup Assistant dropdown and select Show only some steps.
  12. Check these boxes: Language, Region, and Keyboards.
  13. Click Prepare.
  14. You will then need to enter your Mac password and click Update Settings.
    1. If you have done this before, you will get an error that it has already been prepared. Click Erase to do it again, or Stop to exit.
  15. A dialog will say "Modifying Single App Mode on "<device name>." It will reformat the iPad which will take several minutes.
  16. On the iPad, go through setup steps.
  17. Launch the App Store and sign in with your Apple ID.
  18. Install GoMotion Mobile.
  19. Back on the Mac in the Apple Configurator, scroll down through the apps and select GoMotion, then click Select App.
    1. If you do not see the app listed, click Cancel,  right click the iPad and select Advanced > Start Single App Mode..., then try step 18 again.
  20. Once the iPad launches GoMotion, you may unplug device if desired. Keep in mind that the power button will be disabled, so you will need to keep charging it.
  21. In GoMotion Mobile, sign in.
  22. Tap > Kiosk Mode.
  23. Make sure to note the PIN.
    1. If you forget, in GoMotion web go to My Account > Account Info to view it.
  24. Tap ACTIVATE KIOSK MODE.

To exit Single App Mode,

  1. Connect iPad to Mac via a USB cable.
  2. On the Mac, launch Apple Configurator 2.
  3. Right click the iPad and select Advanced > Stop Single Access Mode.
  4. Once it completes the action, you will be able to use the iPad like normal.

To exit Kiosk mode in GoMotion Mobile,

  1. Enter the PIN you used to enable Kiosk mode.
  2. Tap DISABLE KIOSK MODE.

Guided Access Mode

Current as of iOS 12.4.1

Since this mode is less secure, SportsEngine recommends using it only if you do not have access to a Mac computer. It is less secure because people can exit Kiosk mode if they can guess your passcode.

  1. From the iPad home screen, launch the Settings app.
  2. Tap General > Accessibility > Guided Access.
  3. Turn on Guided Access.
  4. Tap Passcode Settings > Set Guided Access Passcode.
  5. Enter and re-enter a passcode. This locks device into current app.
  6. Return to the home screen.
  7. Launch GoMotion Mobile and sign in.
  8. Tap > Kiosk Mode.
  9. Make sure to note the PIN.
    1. If you forget, in GoMotion web go to My Account > Account Info to view it.
  10. Tap ACTIVATE KIOSK MODE.
  11. It will warn you that it's not configured to use Single App Mode. Tap Ignore & Continue.
  12. Select your location and tap DONE.
  13. Press home three times rapidly (triple "click" it). It will briefly display "Guided Access Started."
  14. Triple click home again.
  15. Enter your passcode.
  16. In the lower left, tap Options.
  17. Set the following options on and off.
    1. Sleep/Wake Button: off
    2. Volume Buttons: off
    3. Motion: on (green)
    4. Keyboards: on
    5. Touch: on
    6. Time Limit: off
  18. Tap outside of the settings, then in the upper right, tap Resume.

To exit guided access,

  1. Triple click home.
  2. Enter your passcode.
    1. If you forget your guided access passcode:  https://discussions.apple.com/thread/6164938
  3. In the upper left, tap End.
  4. "Guided Access Ended" will briefly display.

To exit Kiosk mode in GoMotion Mobile,

  1. Enter the PIN you used to enable Kiosk mode.
  2. Tap DISABLE KIOSK MODE.