What Happens if an ACH Payment Fails?
On the first of the month, when ACH payments are processed, SE Payments deposits money to the teams on the assumption that the transaction will not fail.
If there is an ACH failure, the amount of the failed transaction will be deducted from the next billing cycle.
Most admins notice there is a difference in the ACH Payout vs the Total payout when trying to reconcile from Business Tools > SE Payments > SE Payments Payouts.
To reconcile the difference:
- Go to Business Tools > SE Payments > Invoices & Payments.
- Click the ACH Status tab.
- Choose the month that you are reconciling, and for the Status choose "Settlement Failed".
- The failed transactions will add up to the difference found from the SE Payment Payouts report.