When a credit card or ACH transaction is rejected, the reason given almost always comes from the account holder’s bank, and we simply pass it along.

The account will show a red notification under the CC/ACH Column when a payment fails on the assigned due date.

Click the row with the failed transaction to open up the Account’s ledger. Once the ledger is open, the reason why the payment failed is displayed across the top of the screen.

When a transaction fails, two days after the initial failure, there's an attempt to run the payment again. If after the third attempt, if the payment is still unsuccessful, the past due charge will remain on the account until either the card is updated, or next month's dues are collected.

Pro Tip: Use Billing Manager Filters to view overdue accounts or Accounts without payment methods on file to communicate and collect your money faster!



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