From the left navigation menu, click Point of Sale > Orders.
From the upper right-hand side, select the store location.
Find and click on the order that contains the item(s) being returned.
Under the item description, click the Return checkbox.
Select the reason the item is being returned.
Add a new reason by clicking + Add New Reason > type in the explanation > Click the green checkmark.
Click Process Return.
Click Process Refund.