From the billing manager, credits can be added to accounts in bulk or individually.
Bulk Post Credits
Bulk Post Credits provides the ability to add credits to multiple accounts in a quick and efficient way.
From the left navigation menu, click Business Tools > Billing Manager.
Use the filters if necessary and choose the desired accounts you'd like to add credits to.
From the upper right corner, click Actions > Bulk Post Credits.
Enter a "Title", "Amount", "Description", "Reason" and "Charge Category".
If desired, you can ensure that the credit given can only be applied to the charge categories you choose. Click Restrict Credit to Charge Category, and select the charge category/categories.
Select if these credits should apply to outstanding charges (recommended).
When satisfied, click Post Credits.
Issuing Credit Individually
From the left navigation menu, click Business Tools > Billing Manager.
Use the filters if necessary and click the desired account in the list.
On the right-hand side of the page, click +Credit.
Enter a "Title", "Amount", "Description", "Reason", and "Charge Category".
If desired, you can ensure that the credit given can only be applied to the charge categories you choose. Click Restrict Credit to Charge Category, and select the charge category/categories.
When satisfied, click Create Credit.