Getting Started
At the top of the left-hand navigation menu, click Business Publisher.
Click Get Started.
If you aren't ready to connect one of these accounts, skip it for now and add it at a later time. To skip click I'll do it later.
To link a Google My Business and/or Facebook page for each location, click the gear icon in the Google or Facebook column to connect the correct listings that correlate to that location.
Once complete you will land on the Business Publisher Dashboard.
Dashboard
The Dashboard is the starting point for all processes in the Business Publisher. It is where you see and respond to the most recent Facebook and Google reviews, and review a snapshot of the listings' performance.
Under the Google Review Summary, find a review to respond to, and click Reply.
Once you have responded you may Edit or Delete any replies you make.
Profile Sync
The Business Publisher allows updates and ensures that the Facebook and Google listings are in-sync with the website.
From the Business Publisher dashboard, click the Org Business Profile tab.
To the right of a business information field, click the Pencil Icon to add to or edit the information in each section.
When you've finished making updates, from the lower right corner click Sync to Google & Facebook.
Review the information and click on each Cell that you'd like published to your connected Google and Facebook pages.
You may click the checkbox to disable or enable the data to sync with your pages.
Once everything appears correct, click Confirm & Sync to save the changes. This automatically updates the information in the Google and Facebook listings to match.
Reviews
The reviews manager is extremely helpful to ask the most valued customers to leave reviews on the Google or Facebook page. You can also view which accounts have or have not been prompted to leave a review.
At the top of the left-hand navigation menu, click Business Publisher.
Click the Reviews tab to access the Facebook/Google review Summary page.
Here, you may reply to reviews, or edit/delete your replies.
Requesting Reviews
Reviews Manager makes it easy to view which accounts have or have not been requested for reviews and see any feedback left by customers.
At the top of the left-hand navigation menu, click Business Publisher.
Click the Reviews tab.
Click Reviews Manager.
To review the templated email that will be sent to your members, click Preview and Customize Review Invitation...
To make changes, click Customize, edit your message and Save.
Exit the pop-up of the preview.
Use the Filters and Search to quickly narrow down results.
Using the checkbox to the left of each account member, select those to request a review from.
Click Send Review Invitation...
Click Send.