Admin Level - Super User or Service Hours Admin
In the side menu, click Business Tools > Service Hours Admin.
Click the Service Hours System Setup tab.
Select the first month of the fiscal year for service hours.
Enter the service hours obligation per account.
Based on the shortfall of hours worked, enter the service hours charge.
Select the chart of accounts used for the service hours charge.
Select the Service Hours Administrator.
This person can be at any admin level, including Not an admin.
Click Save Changes.