For Admins

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533 articles in this collection
Written by Grace B., Julia S., and Julia C.
Accounts/Members

How to Import a Membership Database

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Written by Grace B.
Updated over a week ago

How to Import Membership Database & Results

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Written by Grace B.
Updated over a week ago

Membership: Privacy Settings - Set Roster/Squad Admins

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Written by Julia S.
Updated over a week ago

How to Exclude Individual Accounts From Financial Requirements

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Written by Grace B.
Updated over a week ago

How to View an Email Preview of the Mobile App Invite

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Written by Grace B.
Updated over a week ago

How to View a Preview of the Electronic Payment Setup Email

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Written by Grace B.
Updated over a week ago

Lead Generation Accounts

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Written by Grace B.
Updated over a week ago

Membership: Privacy Settings - Set Data Visibility

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Written by Julia S.
Updated over a week ago

How to Generate a Member Directory

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Written by Grace B.
Updated over a week ago

How to Add a Swimsuit Size

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Written by Grace B.
Updated over a week ago

How to Edit the Way Member's Ages are Displayed

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Written by Grace B.
Updated over a week ago

How to Multi-Edit Member Fields

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Written by Grace B.
Updated over a week ago

How to Delete a Member Group

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Written by Grace B.
Updated over a week ago

How to Search for Accounts/Members

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Written by Grace B.
Updated over a week ago

How to Turn on Member/Event Notifications

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Written by Grace B.
Updated over a week ago

How to Edit the Registration Button

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Written by Grace B.
Updated over a week ago

How To Check if a GoMotion Account is Synced to a SportsEngine Account

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Written by Grace B.
Updated over a week ago

How to Save a Customize Account Filter

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Written by Grace B.
Updated over a week ago

How to Customize the Account View

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Written by Grace B.
Updated over a week ago

How to Export a Custom Excel Spreadsheet

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Written by Grace B.
Updated over a week ago

How to Export Accounts to Print on an Avery 8160 Label

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Written by Grace B.
Updated over a week ago

How to Preview Emailed Instructions

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Written by Grace B.
Updated over a week ago

How to Email Autopay Setup Instructions

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Written by Grace B.
Updated over a week ago

How to Request SMS/Email Verification

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Written by Grace B.
Updated over a week ago

How to Delete and Undelete Accounts/Members

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Written by Grace B.
Updated over a week ago

How to Send Mobile/Push Notifications from the Web

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Written by Grace B.
Updated over a week ago

How to View Members with Valid SMS

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Written by Grace B.
Updated over a week ago

How to Bulk Edit Accounts

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Written by Grace B.
Updated over a week ago

How to Export a Roster to Import in MeetManager

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Written by Grace B.
Updated over a week ago

How to Edit Accounts/Members

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Written by Grace B.
Updated over a week ago

Using Team Manager to Input a Swimmer's Best Times or Results

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Written by Grace B.
Updated over a week ago

How to View Members with Verified Emails

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Written by Grace B.
Updated over a week ago

How to Tell if Consumer Cellular uses AT&T or T-Mobile

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Written by Grace B.
Updated over a week ago

How to View Accounts with Valid SMS

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Written by Grace B.
Updated over a week ago

How to Save and Customize Member/Account Filters and Columns

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Written by Grace B.
Updated over a week ago

How to Export a Custom Members/Accounts Report

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Written by Grace B.
Updated over a week ago

How to Send an Account's Email Login/Password Reset

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Written by Grace B.
Updated over a week ago

How to Add/Create a New Account

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Written by Grace B.
Updated over a week ago

How to Add an Account/Member

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Written by Grace B.
Updated over a week ago

How to Handle Situations Where the SMS Cell Carrier is Not Listed

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Written by Grace B.
Updated over a week ago

Email-to-SMS Gateway List

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Written by Grace B.
Updated over a week ago

How do I find a Carrier's Email-to-SMS Gateway?

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Written by Grace B.
Updated over a week ago

How to Merge Swimmer ID

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Written by Grace B.
Updated over a week ago

Admin Account Access Levels

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Written by Grace B.
Updated over a week ago

Account and Member Status definitions

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Written by Grace B.
Updated over a week ago

How to Handle Accounts with Divorced Parents

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Written by Grace B.
Updated over a week ago

Canceled/Hidden vs. Suspended vs. Waiting for Approval status

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Written by Grace B.
Updated over a week ago

What is the Class Columns/Filters Available for Account/Member Reports?

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Written by Grace B.
Updated over a week ago

How to Correct IDs in Meet Results/Merge IDs

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Written by Grace B.
Updated over a week ago

How to Create a Swimmer ID #

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Written by Grace B.
Updated over a week ago

How to View an Individual Athlete's Meet Results/Best Times From their Account

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Written by Grace B.
Updated over a week ago

How to Document Racing Start Certifications

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Written by Grace B.
Updated over a week ago
Managing Classes

How to Cancel Registration and Re-Enroll Members

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Written by Grace B.
Updated over a week ago

How to Apply a Bill by the Hour Rate Plan to a Payment Plan

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Written by Grace B.
Updated over a week ago

What is Curriculum?

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Written by Grace B.
Updated over a week ago

How to Set Costume Sizing Settings

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Written by Julia C.
Updated over a week ago

How to Add a Class Map

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Written by Grace B.
Updated over a week ago

How to Define Available Filters on the Class Inventory Page

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Written by Grace B.
Updated over a week ago

How to Manage Outstanding Balance Payments for Class Registrations

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Written by Grace B.
Updated over a week ago

Costume Management FAQ

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Written by Grace B.
Updated over a week ago

How to Create a New Costume

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Written by Grace B.
Updated over a week ago

How to Create a New Vendor

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Written by Grace B.
Updated over a week ago

How to Assign a Class Costume to a Member

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Written by Grace B.
Updated over a week ago

How to Post Charges for Costumes

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Written by Grace B.
Updated over a week ago

How to Create Agreements

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Written by Grace B.
Updated over a week ago

How to Track Class Attendance

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Written by Grace B.
Updated over a week ago

How to Move Member Class Registrations

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Written by Grace B.
Updated over a week ago

What are Class Marketing Pages for Programs?

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Written by Grace B.
Updated over a week ago

Adding a New Class: A Detailed View

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Written by Grace B.
Updated over a week ago

How to Give Registration Instructions/Prevent Classes from Being Added to Cart

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Written by Grace B.
Updated over a week ago

How to Clone Multiple Classes

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Written by Grace B.
Updated over a week ago

How to Add a Waitlist to a Class

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Written by Grace B.
Updated over a week ago

What are the Options for Class Coupon Codes?

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Written by Grace B.
Updated over a week ago

How to Add/Edit Programs and Sub Programs from the New Class Tab

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Written by Julia C.
Updated over a week ago

How to Clone a Class

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Written by Grace B.
Updated over a week ago

How to Activate Class Marketing Pages

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Written by Grace B.
Updated over a week ago

When are Class Fees Charged?

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Written by Grace B.
Updated over a week ago

How to Change the Display Name for Costumes

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Written by Julia C.
Updated over a week ago

How to Clone a Rate Plan

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Written by Julia C.
Updated over a week ago

Using the New Registrations Report and How to View New Registrations

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Written by Grace B.
Updated over a week ago

Payment Plans - FAQ

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Written by Grace B.
Updated over a week ago

How to Create a Class Season/Session

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Written by Grace B.
Updated over a week ago

How to Move a Student to a Different Class or Approve From Waitlist

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Written by Grace B.
Updated over a week ago

How to Disable and Re-Label a Class' Register Button

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Written by Grace B.
Updated over a week ago

Payment Plans Monthly Charge Cycle Proration Methods

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Written by Grace B.
Updated over a week ago

How to Create/Edit a Class Instructor and Add Them to a Class

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Written by Grace B.
Updated over a week ago

How to Require an Electronic Payment Method is Created for Class Registration Members

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Written by Grace B.
Updated over a week ago

What is a Registration Notification?

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Written by Grace B.
Updated over a week ago

How to Manage Class Start/Drop Dates

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Written by Grace B.
Updated over a week ago

Mobile: How to Use the Costume Sizing Wizard

This article explains the different ways to access the Costume Sizing Wizard on mobile and how to use it.
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Written by Julia C.
Updated over a week ago

How to Show/Hide/Test Classes on the Registration Page

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Written by Grace B.
Updated over a week ago

How to Mark Skills Complete [Website]

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Written by Grace B.
Updated over a week ago

Costumes Reports: An Overview

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Written by Julia C.
Updated over a week ago

How to Enable Class Makeups

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Written by Grace B.
Updated over a week ago

How to Set Up and Add Curriculum to Desired Classes

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Written by Grace B.
Updated over a week ago

How to Disable Discount Plans for Classes

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Written by Grace B.
Updated over a week ago

How to Edit a Class's Location

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Written by Grace B.
Updated over a week ago

How to Add a Class Location

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Written by Grace B.
Updated over a week ago

How to Create a Class Zone

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Written by Grace B.
Updated over a week ago

How to Copy a Class Payment Plan

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Written by Grace B.
Updated over a week ago

How to Add a Dress Code to a Class

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Written by Grace B.
Updated over a week ago

How to Set Up Automated Dress Code Purchase Reminders

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Written by Grace B.
Updated over a week ago

How to Set Up an Existing Class's Payment Plan

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Written by Grace B.
Updated over a week ago

How to Manually Add/Register Students for Classes

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Written by Grace B.
Updated over a week ago

Costumes Dashboard: An Overview

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Written by Julia C.
Updated over a week ago

How to Add Sizing for Costumes for a Class and in Bulk

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Written by Julia C.
Updated this week

A Detailed View of the Reg Slot & Instructors Tab

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Written by Grace B.
Updated over a week ago
Communication

How to Share a Social Feed Post with Specific Members/Locations/Classes

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Written by Grace B.
Updated over a week ago

How to Edit or Delete a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Add a Photo/Video to a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Send an Email Message to Member Groups/Location Groups

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Written by Grace B.
Updated over a week ago

How to Add a Practice to a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Add a Scrapbook to a Post

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Written by Grace B.
Updated over a week ago

How to Share a Post via Email or Social Media

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Written by Grace B.
Updated over a week ago

How to Edit News

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Written by Grace B.
Updated over a week ago

How to Add a Social Feed to a Page on the Website

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Written by Grace B.
Updated over a week ago

What is the Social Feed?

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Written by Grace B.
Updated over a week ago

How to Add a Voice Note to a Post

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Written by Grace B.
Updated over a week ago

How to Send SMS Text to Accounts

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Written by Grace B.
Updated over a week ago

How to Send an Email to an Account

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Written by Grace B.
Updated over a week ago

How to Create a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Help Add/Verify an Account/Member's Mobile/SMS Number

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Written by Grace B.
Updated over a week ago

How to Manage the Board Members List

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Written by Grace B.
Updated over a week ago

How to Manage the Coaches List

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Written by Grace B.
Updated over a week ago

How to Set Up Contact Us Recipients

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Written by Grace B.
Updated over a week ago

How to View Sent Emails

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Written by Grace B.
Updated over a week ago

How to Search for Members

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Written by Grace B.
Updated over a week ago

How to Send an Email Message to Email Groups/Billing Groups/Individual Active Accounts

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Written by Grace B.
Updated over a week ago

How to Edit an Email Group

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Written by Grace B.
Updated over a week ago

How to Delete an Email Group

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Written by Grace B.
Updated over a week ago

How to Create an Email Group

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Written by Grace B.
Updated over a week ago

How to Manage Groups in the Email Center

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Written by Grace B.
Updated over a week ago

How to Manage Previously Sent Emails in the Email Center

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Written by Grace B.
Updated over a week ago

How to Choose Specific Email Recipients Via News

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Written by Grace B.
Updated over a week ago

How to Add Images to News

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Written by Grace B.
Updated over a week ago

How to Manage the News Page (Archived)

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Written by Grace B.
Updated over a week ago

How to Manage the News Page (Non-Archived)

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Written by Grace B.
Updated over a week ago
Organizational Billing

Billing: Delete a meet fees batch

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Written by Julia S.
Updated over a week ago

Billing Overview

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Written by Julia C.
Updated over a week ago

How to Create a Due Plan

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Written by Grace B.
Updated over a week ago

Billing: Cancel/undo/reverse meet fees

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Written by Julia S.
Updated over a week ago

Strong Customer Authentication [SCA]

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Written by Julia S.
Updated over a week ago

Billing: Invoice and charge meet fees

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Written by Julia S.
Updated over a week ago

Bill by the Hour FAQ

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Written by Grace B.
Updated over a week ago

How to Set Up Verifone Card Reader in Billing Manager

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Written by Grace B.
Updated over a week ago

How to Set Up Parent On-Demand Payments

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Written by Grace B.
Updated over a week ago

How to Create a Bill by the Hour Rate Plan

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Written by Grace B.
Updated over a week ago

How to Set Up Wise POS E Card Reader in Billing Manager

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Written by Grace B.
Updated over a week ago

How to Create a New Charge Category

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Written by Grace B.
Updated over a week ago

How to Manage Charge Categories

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Written by Grace B.
Updated over a week ago

How to Post A Charge to Multiple Accounts at Once

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Written by Grace B.
Updated over a week ago

How to View an Account's Simulated Charges & Payments

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Written by Grace B.
Updated over a week ago

How to Add Credits in Bulk/Individually

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Written by Grace B.
Updated over a week ago

How to Delete a Credit

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Written by Grace B.
Updated over a week ago

How to Issue a Credit

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Written by Grace B.
Updated over a week ago

How to Delete a Charge Item

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Written by Grace B.
Updated over a week ago

How to Add a Charge Item

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Written by Grace B.
Updated over a week ago

How To Delete a Charge

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Written by Grace B.
Updated over a week ago

How to Process a Full or Partial Refund

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Written by Grace B.
Updated over a week ago

How to Purchase and Set Up a Card Reader

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Written by Grace B.
Updated over a week ago

Relationship of Billing Groups, Member Groups, Registration Groups, Locations

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Written by Grace B.
Updated over a week ago

Financial Management Guide

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Written by Grace B.
Updated over a week ago

What is a Charge Category?

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Written by Grace B.
Updated over a week ago

What Happens if an ACH Payment Fails?

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Written by Grace B.
Updated over a week ago
Website Design

Website Design: Components

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Written by Julia S.
Updated over a week ago

Social Media: Add Twitter feed

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Written by Julia S.
Updated over a week ago

What if My Site is Not Found?

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Written by Grace B.
Updated over a week ago

Website Design: Layout Section

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Written by Julia S.
Updated over a week ago

How to Set up Google Analytics on the Website

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Written by Grace B.
Updated over a week ago

Upgrade site: Upload higher resolution photos

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Written by Julia S.
Updated over a week ago

Website Design: Team logo

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Written by Grace B.
Updated over a week ago

Website Design: Image optimization

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Written by Julia S.
Updated over a week ago

Website Design: General Settings, Mobile Navigation header

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Written by Grace B.
Updated over a week ago

Website Design: Generic Photo / ad banner

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Written by Julia S.
Updated over a week ago

Website Design: How to Add Command Buttons to Other Pages

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Written by Grace B.
Updated over a week ago

How to Create/Manage Command Buttons

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Written by Grace B.
Updated over a week ago

How to Add Text and Buttons to Slides

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Written by Grace B.
Updated over a week ago

How to Create/Manage a Photo Slideshow

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Written by Grace B.
Updated over a week ago

Website Design Overview

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Written by Grace B.
Updated over a week ago

How to Find Class Registration URLs and Link Them to the Home Page

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Written by Grace B.
Updated over a week ago

How to Add a Countdown Timer to Your Site

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Written by Grace B.
Updated over a week ago

How to Add a Photo/Image/Picture to a Website Page

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Written by Grace B.
Updated over a week ago

What are the Supported HTML Tags?

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Written by Grace B.
Updated over a week ago

How to Upload and Link to Documents/Files

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Written by Grace B.
Updated over a week ago

How to Publish My Site

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Written by Grace B.
Updated over a week ago

New CMS: How to Upgrade My Site

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Written by Grace B.
Updated over a week ago

How to Link to a Submenu in the Top Times Report

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Written by Grace B.
Updated over a week ago

Upgrade Site: Continue Migration to the New CMS

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Written by Grace B.
Updated over a week ago

Privacy Policy Template

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Written by Grace B.
Updated over a week ago

How to Use Search Engine Optimization [SEO] to Increase Site Ranking

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Written by Grace B.
Updated over a week ago

Eight Keys to a Great Homepage

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Written by Grace B.
Updated over a week ago

What File Types Can I Upload to the Website?

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Written by Grace B.
Updated over a week ago

Why Can't I Click Article Titles on My Home Page?

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Written by Grace B.
Updated over a week ago

How to Resize Images to Correct Aspect Ratio

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Written by Grace B.
Updated over a week ago

Why Can't I Post IMX and IMR Records on My Website?

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Written by Grace B.
Updated over a week ago
Practices, Events & Competition

How to Hide Workout Details from Parents & Swimmers

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Written by Grace B.
Updated over a week ago

How to Use Converted Times for Relay Entries

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Written by Grace B.
Updated over a week ago

How to Print the General Schedule

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Written by Grace B.
Updated over a week ago

Expert in 5 Minutes: General Calendar

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Written by Grace B.
Updated over a week ago

How to View the High Points Report

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Written by Grace B.
Updated over a week ago

How to See Workers Who Have/Have Not Signed Up for a Job

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Written by Grace B.
Updated over a week ago

How to Sort the General Calendar by Rosters/Locations

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Written by Grace B.
Updated over a week ago

How to Set Up an Event Connected to Online Registration - Multiple Registrations On

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Written by Grace B.
Updated over a week ago

How to Sort the General Calendar by Practices/Team Events

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Written by Grace B.
Updated over a week ago

How to View the General Calendar

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Written by Grace B.
Updated over a week ago

Expert in 5 Minutes: Team Events

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Written by Grace B.
Updated over a week ago

How to Activate/Allow Job Signups

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Written by Grace B.
Updated over a week ago

How to Generate a Meet Fee Breakdown PDF

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Written by Grace B.
Updated over a week ago

How to Filter the Practice Schedule

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Written by Grace B.
Updated over a week ago

Meet Results: Time Reports Feature Comparison

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Written by Grace B.
Updated over a week ago

How to Subscribe to the Practice Schedule

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Written by Grace B.
Updated over a week ago

How to Print the Practice Schedule

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Written by Grace B.
Updated over a week ago

How to Copy/Clone an Event Registration

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Written by Grace B.
Updated over a week ago

How to Create Calendar Notes

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Written by Grace B.
Updated over a week ago

How to Edit Calendar Settings

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Written by Grace B.
Updated over a week ago

How to Edit an Event

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Written by Grace B.
Updated over a week ago

How to Add an Event

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Written by Grace B.
Updated over a week ago

How to Generate Split Sheet Reports

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Written by Grace B.
Updated over a week ago

How to Enter Bonus/Exhibition Events for a Swim Meet

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Written by Grace B.
Updated over a week ago

How to Use QuickEntries to Enter Athletes to Events

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Written by Grace B.
Updated over a week ago

How to Update Times for Committed Athletes

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Written by Grace B.
Updated over a week ago

How are Relay Teams Approved?

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Written by Grace B.
Updated over a week ago

Events: How to Update the EV3 File

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Written by Grace B.
Updated over a week ago

How to View How Many Meets an Athlete Attended

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Written by Grace B.
Updated over a week ago

How to Restrict Swim Meets to Certain Billing or Roster Groups

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Written by Grace B.
Updated over a week ago

How to Use QuickEntries to Enter Athletes into Events

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Written by Grace B.
Updated over a week ago

How to Add an EV3 file to a Swim Event After the Athletes Have Declared

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Written by Grace B.
Updated over a week ago

How to Perform Course Conversion/Factoring of Times

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Written by Grace B.
Updated over a week ago

How to Load Ev3 Events File into the Meet

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Written by Grace B.
Updated over a week ago

How to Enable Event Signups by Day/Session

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Written by Grace B.
Updated over a week ago

How to Create an Entries Report Using a Two-Column Format

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Written by Grace B.
Updated over a week ago

How to View and Use Swim-Up Athletes

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Written by Grace B.
Updated over a week ago

How to Correct a Swim Meet Fee in the Event File

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Written by Grace B.
Updated over a week ago

What Happens When I Re-Import EV3 Events Files?

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Written by Grace B.
Updated over a week ago

Why is My Swimmer Not Showing for an Event?

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Written by Grace B.
Updated over a week ago

How to Un-Commit an Athlete for an Event

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Written by Grace B.
Updated over a week ago

What to Do if the EV3 File is Missing from the Event Zip Folder

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Written by Grace B.
Updated over a week ago

Are Diving Events Supported?

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Written by Grace B.
Updated over a week ago

How to Turn on Online Meet Entry as an LSC

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Written by Grace B.
Updated over a week ago
Point of Sale

How to Set Up Store Item Options

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Written by Grace B.
Updated over a week ago

How to Add/Edit Sales Tax Rate

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Written by Grace B.
Updated over a week ago

How to Add/Edit PoS Items

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Written by Grace B.
Updated over a week ago

How to Set Up a BBPOS Wise POS E Card Reader in POS

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Written by Grace B.
Updated over a week ago

How to Set Up Verifone Card Reader in PoS

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Low Inventory

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Written by Grace B.
Updated over a week ago

Point of Sale Video Tutorial

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Recent Sales

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of the Top Items Sold

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Sales by Location

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Sales by Payment Method

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Gross Sales

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Written by Grace B.
Updated over a week ago

How to Export the PoS Store Inventory Transaction History

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Written by Grace B.
Updated over a week ago

How to View an Item's Transaction History

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Written by Grace B.
Updated over a week ago

How to Export the PoS Store's Inventory

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Written by Grace B.
Updated over a week ago

How to Manage Inventory for an Item

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Written by Grace B.
Updated over a week ago

How to Export Inventory Orders

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Written by Grace B.
Updated over a week ago

How to Place an Inventory Order for an Out of Stock Item

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Written by Grace B.
Updated over a week ago

Point of Sale Admin Access Levels

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Written by Grace B.
Updated over a week ago

How to Receive an Inventory Order

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Written by Grace B.
Updated over a week ago

How to Place an Inventory Order

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Written by Grace B.
Updated over a week ago

How to View PoS Orders That Have a Returned Item

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Written by Grace B.
Updated over a week ago

How to Process a PoS Returned Item

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Written by Grace B.
Updated over a week ago

How to Email PoS Orders

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Written by Grace B.
Updated over a week ago

How to Export PoS Orders

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Written by Grace B.
Updated over a week ago

How to Archive PoS Orders

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Written by Grace B.
Updated over a week ago

How to Create a Store Location

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Written by Grace B.
Updated over a week ago

How to View the Sale Order Detail

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Written by Grace B.
Updated over a week ago

How to Customize Columns for PoS Orders

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Written by Grace B.
Updated over a week ago

How to Customize Point of Sale Orders

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Written by Grace B.
Updated over a week ago

How to Search for PoS Store Orders

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Written by Grace B.
Updated over a week ago

How to Change the Due Date for a PoS Invoice

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Written by Grace B.
Updated over a week ago

How to Make a Sale

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Written by Grace B.
Updated over a week ago

How to Check Out an Active Account's Shopping Cart

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Written by Grace B.
Updated over a week ago

How to Check Out a Shopping Cart as a Guest

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Written by Grace B.
Updated over a week ago

How to Change the Item Quantity in the Shopping Cart

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Written by Grace B.
Updated over a week ago

How to Remove Items From the Shopping Cart

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Written by Grace B.
Updated over a week ago

How to Add Items to the Shopping Cart

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Written by Grace B.
Updated over a week ago

Point of Sale Payment Methods

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Written by Grace B.
Updated over a week ago

How to Recover Payment Processing Fees

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Written by Grace B.
Updated over a week ago

Point of Sale FAQs

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Written by Grace B.
Updated over a week ago
Event Fundraising

How to Finalize a Swim-a-Thon and Submit to USA Swimming Foundation

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Written by Grace B.
Updated over a week ago

TUMoney: Promote fundraiser on Facebook

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Written by Julia S.
Updated over a week ago

How to Test an Event Fundraiser

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Written by Grace B.
Updated over a week ago

How to Edit a Paid/Approve Donation

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Written by Grace B.
Updated over a week ago

Event Fundraising Financial Reports

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Written by Grace B.
Updated over a week ago

How to Clone a Fundraising Event

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Written by Grace B.
Updated over a week ago

How to Add an Offline Donor

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Written by Grace B.
Updated over a week ago

How to Add/Update Documents for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Update Contact Information for a Fundraising Event

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Written by Grace B.
Updated over a week ago

How to Set Up Tax Deductions for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Create or Remove Fundraiser Donation Levels

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Written by Grace B.
Updated over a week ago

Why is My Fundraiser Not Appearing On My Homepage?

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Written by Grace B.
Updated over a week ago

How to Upload an Image for a Fundraiser

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Written by Grace B.
Updated over a week ago

How to Turn Off a Fundraiser

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Written by Grace B.
Updated over a week ago

How to Set Up Incentives for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Create Fundraising Events for Specific Rosters

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Written by Grace B.
Updated over a week ago

How to Split the Online Processing Fee for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Turn the Lap Tracker On/Off

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Written by Grace B.
Updated over a week ago

How to Remove a Fundraising Incentive

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Written by Grace B.
Updated over a week ago
Meet Results, Times & Entries

Meet Results: Top Times Reports

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Written by Grace B.
Updated over a week ago

How to Automatically Add/Build NT Relays

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Written by Grace B.
Updated over a week ago

Meet Entries: Not USA Registered athletes, Entry Report

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Written by Grace B.
Updated over a week ago

Best Times Discrepancies Between Meet Entries and Reports

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Written by Grace B.
Updated over a week ago

How to Show All Results for the Top Times by Athlete Report

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Written by Grace B.
Updated over a week ago

How to Update All Events with New Meet Results / Times for Committed Athletes

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Written by Grace B.
Updated over a week ago

How to Delete Individual Results from Meet Results

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Written by Grace B.
Updated over a week ago

How to Find the Improvement Percentage with the Improvement Report

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Written by Grace B.
Updated over a week ago

How to View Athlete Times by Name or Filter Criteria

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Written by Grace B.
Updated over a week ago

How to Generate a Top Times Report By Athlete Against a Standard

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Written by Grace B.
Updated over a week ago

How to View the Meets my Athlete has Entered

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Written by Grace B.
Updated over a week ago

How to View Relay Results

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Written by Grace B.
Updated over a week ago

How to See an Athlete's Best Time Compared to their Seasonal or Best

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Written by Grace B.
Updated over a week ago

How to Show All Athlete's Top Times by Event

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Written by Grace B.
Updated over a week ago

What is the Blue "L" After My Swimmer's Name?

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Written by Grace B.
Updated over a week ago

How to Commit Swimmers to Individual Events

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Written by Grace B.
Updated over a week ago

How to Edit Meet Results Info, Name

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Written by Grace B.
Updated over a week ago

Can We Use Two Team Club Codes for Combo Teams in Meet Entries?

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Written by Grace B.
Updated over a week ago

How to Generate Meet Times Using the Top Times Report

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Written by Grace B.
Updated over a week ago

Can I Create New Time Standards?

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Written by Grace B.
Updated over a week ago

How to View Commitment Log of Changes Made in Meet Entries

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Written by Grace B.
Updated over a week ago

How to Restrict Entry Times to Specific Meet Types

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Written by Grace B.
Updated over a week ago

Meet Entries: How to Automatically Set an UNattached Date

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Written by Grace B.
Updated over a week ago

How to Generate a Proof of Times Report

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Written by Grace B.
Updated over a week ago

How to Reject Meet Entries

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Written by Grace B.
Updated over a week ago

How to Add/Edit Time Standards for an LSC

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Written by Grace B.
Updated over a week ago

How to Generate a Meet Entries Report

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Written by Grace B.
Updated over a week ago

Why Doesn't the Meet Attendance Report Show All Meets?

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Written by Grace B.
Updated over a week ago

How to Import Meet Results

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Written by Grace B.
Updated over a week ago

How to Manually Add Meet Results/Swimmer's Times

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Written by Grace B.
Updated over a week ago

How to Add A Swimmer's Meet Time Manually

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Written by Grace B.
Updated over a week ago

How to Generate Meet Fees from Results

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Written by Grace B.
Updated over a week ago

How to Generate Meet Fees Batches/Reports from Entries

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Written by Grace B.
Updated over a week ago

How to Add Time Standards

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Written by Grace B.
Updated over a week ago

How to View/Generate an Athlete's Best Times

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Written by Grace B.
Updated over a week ago

Why Doesn't 'Update Times' Use Recent Results?

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Written by Grace B.
Updated over a week ago

How to Auto-Update Broken Meet Result Records

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Written by Grace B.
Updated over a week ago

How to Export a Roster/Members to Import into Team Manager

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Written by Grace B.
Updated over a week ago
Classes & Lessons

Lessons: How to Manually Refund a Credit Card to a Different Card or Payment Method

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Written by Grace B.
Updated over a week ago

Lessons: Do Additional Credits/Charges Apply to Recurring Billing?

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Written by Grace B.
Updated over a week ago

Lessons: How to Apply a Credit to a Pay by Check Charge

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Written by Grace B.
Updated over a week ago

Lessons: How to Pay Additional Charges

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Written by Grace B.
Updated over a week ago

Lessons: Why Didn't an Additional Credit/Charge Apply to the Lesson's Account at Checkout?

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Written by Grace B.
Updated over a week ago

Lessons: How to Add a Charge or Credit to a Lesson's Account

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Written by Grace B.
Updated over a week ago

Lessons: How to Set the Account Status

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Written by Grace B.
Updated over a week ago

Lessons: How to Multi-Overwrite Slot Structure / Class Times

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Written by Grace B.
Updated over a week ago

Lessons: How to Manage Slot Limits

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Written by Grace B.
Updated over a week ago

Lessons: What are the Admin Available Reports?

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Written by Grace B.
Updated over a week ago

Lessons: How to View a Student's Time Slot

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Written by Grace B.
Updated over a week ago

Lessons: What Reports are Available for Instructors?

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Written by Grace B.
Updated over a week ago

Lessons: How to Send an Email

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Written by Grace B.
Updated over a week ago

Lessons: How to Create/Add a Multi-Class Discount

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Written by Grace B.
Updated over a week ago

Lessons: How to Add a Multi-Student/Swimmer Discount

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Written by Grace B.
Updated over a week ago

Lessons: How to Add A Coupon Code

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Written by Grace B.
Updated over a week ago

Lessons: How to Prorate Class Fees

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Written by Grace B.
Updated over a week ago

Lessons: How to Set Up a Class for Recurring Monthly Billing

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Written by Grace B.
Updated over a week ago

Lessons: How to Make On-Demand Charges with Credit Cards

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Written by Grace B.
Updated over a week ago

Lessons: Customize the Program Registration Bar(s)

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Written by Grace B.
Updated over a week ago

Lessons: Move a Student to a Different Class

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Written by Grace B.
Updated over a week ago
TouchPad

How to Give Administrative Rights to Run TouchPad

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Written by Julia S.
Updated over a week ago

How to Delete TouchPad Meet from SwimOffice Events Tab

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Written by Julia S.
Updated over a week ago

Disable TouchPad as a Start-Up Program

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Written by Julia S.
Updated this week

TouchPad: Rejecting a team from a meet

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Written by Julia S.
Updated over a week ago

TouchPad: Delete Team

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Written by Julia S.
Updated over a week ago

TouchPad: Enable or disable the ability to sync entries to the host

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Written by Julia S.
Updated over a week ago

TouchPad: Connect your timing console

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Written by Julia S.
Updated over a week ago

TouchPad Live: Watch specific athletes or teams

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Written by Julia S.
Updated over a week ago

TouchPad: SD3 Results File - TeamManager reports duplicate team count (visual only)

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Written by Julia S.
Updated over a week ago

TouchPad: Create multi-age events

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Written by Julia S.
Updated over a week ago

TouchPad: Alternate heats/events

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Written by Julia S.
Updated over a week ago

TouchPad: Event Time Standards - restrict entries for events

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Written by Julia S.
Updated over a week ago

TouchPad: Set up a network

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Written by Julia S.
Updated over a week ago

TouchPad: Set meet sessions - add days and sessions

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Written by Julia S.
Updated over a week ago

TouchPad: Add/edit events

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Written by Julia S.
Updated over a week ago

TouchPad: Add/create a meet - Meet Setup

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Written by Julia S.
Updated this week

TouchPad: Add an athlete during the meet

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Written by Julia S.
Updated over a week ago

Sending my host an entries file for a TouchPad meet

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Written by Julia S.
Updated over a week ago

How to Import TouchPad Meet Results into Team Manager

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Written by Julia S.
Updated over a week ago

IMX/IMR points reporting using a TouchPad results file

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Written by Julia S.
Updated over a week ago

Bonus events in TouchPad

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Written by Julia S.
Updated over a week ago

Why are my athletes' Names/Gender coming wrong to TouchPad?

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Written by Julia S.
Updated over a week ago

Why did a meet show up on our site that says TouchPad?

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Written by Julia S.
Updated over a week ago

TouchPad: Why don't my athletes qualify for open events

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Written by Julia S.
Updated over a week ago

TouchPad: Athlete Entries

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Written by Julia S.
Updated over a week ago

Touchpad: Delete a meet off of SwimOffice after you have accepted the invitation

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Written by Julia S.
Updated over a week ago

LSC exception report requires USA ID change in TouchPad

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Written by Julia S.
Updated over a week ago

TouchPad meet is not showing athlete times on SwimOffice

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Written by Julia S.
Updated over a week ago

How to Export TouchPad Meet Results for Non-TeamUnify Teams

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Written by Julia S.
Updated over a week ago

TouchPad: Merging event times during meet

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Written by Julia S.
Updated over a week ago

TouchPad: Exporting a Meet Entries File

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Written by Julia S.
Updated over a week ago

Accept a TouchPad invitation as a visiting team

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Written by Julia S.
Updated over a week ago

TouchPad: Scratches report

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Written by Julia S.
Updated over a week ago

TouchPad: Event Records Broken report

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Written by Julia S.
Updated over a week ago

Activate TouchPad Live Results on SwimOffice

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Written by Julia S.
Updated this week

TouchPad: Add/edit Event Records

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Written by Julia S.
Updated this week

TouchPad: Manually adding results for a meet

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Written by Julia S.
Updated over a week ago

TouchPad: Scratch an athlete's events for a session

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Written by Julia S.
Updated over a week ago

TouchPad: Restore a team

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Written by Julia S.
Updated over a week ago

View TouchPad Live results on any device

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Written by Julia S.
Updated this week

TouchPad: Event type preferences

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Written by Julia S.
Updated over a week ago

TouchPad: Score / Scoring

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Written by Julia S.
Updated over a week ago

TouchPad: Accept visiting team's entries / Entries won't sync but are visible in SwimOffice

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Written by Julia S.
Updated over a week ago

TouchPad: Deck Entry report

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Written by Julia S.
Updated over a week ago

TouchPad: Quality points / quality team scoring

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Written by Julia S.
Updated over a week ago

TouchPad: Meet Results Reports

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Written by Julia S.
Updated over a week ago

TouchPad: Manually set or clear athlete as Not USA Registered

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Written by Julia S.
Updated over a week ago

TouchPad: Score by different age groups

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Written by Julia S.
Updated over a week ago

TouchPad: Scratch athlete(s) during meet

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Written by Julia S.
Updated over a week ago

TouchPad: Best Practice for Meet Creation on multiple computers

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Written by Julia S.
Updated over a week ago

TouchPad: Mixed event with scoring by gender

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Written by Julia S.
Updated over a week ago

TouchPad: Filter by open events, age, name in Scratch Pad

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Written by Julia S.
Updated over a week ago

Syncing TouchPad/SwimOffice/OnDeck information flow

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Written by Julia S.
Updated over a week ago

TouchPad: Delete or clear all times for an event

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Written by Julia S.
Updated over a week ago

TouchPad: OVC Athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Enter DQs and DFSs

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Written by Julia S.
Updated this week

TouchPad: Restricted Scoring - limit number of scorers in unevenly matched teams

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Written by Julia S.
Updated over a week ago

TouchPad: Global Settings for international teams

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Written by Julia S.
Updated over a week ago

TouchPad: Multiple Division Scoring - allowing multiple teams to score against each other

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Written by Julia S.
Updated over a week ago

TouchPad: Create/Add Report Banners - image sizes and formats

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Written by Julia S.
Updated over a week ago

TouchPad: Export results for USA Registered and Not USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Show finish place by heat

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Written by Julia S.
Updated over a week ago

TouchPad: Meet Time Estimate

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Written by Julia S.
Updated over a week ago

TouchPad: Add deck entry fees to events

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Written by Julia S.
Updated over a week ago

Track Accepted TouchPad Invitations and Submitted Entries

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Written by Julia S.
Updated over a week ago

TouchPad: Generate report of Registered and Not USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Relay Entries

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Written by Julia S.
Updated over a week ago

TouchPad: Seed events

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Written by Julia S.
Updated over a week ago

TouchPad: Report Banners

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Written by Julia S.
Updated over a week ago

TouchPad: Meet Timeline / Duration reports

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Written by Julia S.
Updated over a week ago

TouchPad: Run "Timed Final/Last Heat in Finals" with finals in different session

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Written by Julia S.
Updated over a week ago

TouchPad: Award Labels

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Written by Julia S.
Updated over a week ago

TouchPad: Export Lenex Meet Results (UK)

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Written by Julia S.
Updated over a week ago

TouchPad: Sync entries for meet using TUSync

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Written by Julia S.
Updated over a week ago

If my TouchPad meet will not sync, how do I get the host my file?

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Written by Julia S.
Updated over a week ago

TouchPad: Average Watch Times

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Written by Julia S.
Updated over a week ago

Hide a meet from TouchPad Live but show others

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Written by Julia S.
Updated over a week ago

TouchPad: Adjust font size in Entry Manager

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Written by Julia S.
Updated over a week ago

TouchPad: Creating Meet Packages - Heat Sheet/Psych Sheet/Meet Durations reports

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Written by Julia S.
Updated over a week ago

TouchPad: Timer Settings - select timers

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Written by Julia S.
Updated over a week ago

Opening sync to allow teams to update entries and sync to TouchPad

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Written by Julia S.
Updated over a week ago

TouchPad: Import meet entries into TouchPad (non-syncing teams)

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Written by Julia S.
Updated over a week ago

TouchPad: Use FINA/USA Swimming or NCAA/Other rules for time adjustments

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Written by Julia S.
Updated over a week ago

Import a roster into TouchPad for OnDeck/manual entries

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Written by Julia S.
Updated over a week ago

How to Set Starting and Ending TouchPad Sync Dates/Times

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Written by Julia S.
Updated over a week ago

TouchPad: Adjust/select electronic, backup and watch times (F12)

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Written by Julia S.
Updated over a week ago

TouchPad: Enable or disable sync function by team for event entries

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Written by Julia S.
Updated over a week ago

View TouchPad Live Results in SwimOffice

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Written by Julia S.
Updated over a week ago

TouchPad: Adjusting the seeding pattern for heat/lane assignments

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Written by Julia S.
Updated over a week ago

TouchPad: Enter Results screen

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Written by Julia S.
Updated this week

Installing TouchPad

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Written by Julia S.
Updated this week

TouchPad: Import/export records

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Written by Julia S.
Updated over a week ago

TouchPad: USA-S Sanctioned Event, Approved Competition and Observed Swim

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Written by Julia S.
Updated over a week ago

TouchPad: Sync meet results for USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Set up meet for Not USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Entry Manager - Import SD3 entries, rosters, meet results

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Written by Julia S.
Updated this week

TouchPad Live: Where is my meet?

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Written by Julia S.
Updated this week