For All Admins

How to Import a Membership Database

Written by Grace B.
Updated over a week ago

How to Exclude Individual Accounts From Financial Requirements

Written by Grace B.
Updated over a week ago

How to View an Email Preview of the Mobile App Invite

Written by Grace B.
Updated over a week ago

How to View a Preview of the Electronic Payment Setup Email

Written by Grace B.
Updated over a week ago

Lead Generation Accounts

Written by Grace B.
Updated over a week ago

How to Generate a Member Directory

Written by Grace B.
Updated over a week ago

How to Edit the Way Member's Ages are Displayed

Written by Grace B.
Updated over a week ago

How to Multi-Edit Member Fields

Written by Grace B.
Updated over a week ago

How to Delete a Member Group

Written by Grace B.
Updated over a week ago

How to Search for Accounts/Members

Written by Grace B.
Updated over a week ago

How to Turn on Member/Event Notifications

Written by Grace B.
Updated over a week ago

How to Edit the Registration Button

Written by Grace B.
Updated over a week ago

How To Check if an Account is Synced to a SportsEngine Account

Written by Grace B.
Updated over a week ago

How to Save a Customize Account Filter

Written by Grace B.
Updated over a week ago

How to Customize the Account View

Written by Grace B.
Updated over a week ago

How to Export a Custom Excel Spreadsheet

Written by Grace B.
Updated over a week ago

How to Export Accounts to Print on an Avery 8160 Label

Written by Grace B.
Updated over a week ago

How to Preview Emailed Instructions

Written by Grace B.
Updated over a week ago

How to Email Autopay Setup Instructions

Written by Grace B.
Updated over a week ago

How to Request SMS/Email Verification

Written by Grace B.
Updated over a week ago

How to Delete and Undelete Accounts/Members

Written by Grace B.
Updated over a week ago

How to Send Mobile/Push Notifications from the Web

Written by Grace B.
Updated over a week ago

How to View Members with Valid SMS

Written by Grace B.
Updated over a week ago

How to Bulk Edit Accounts

Written by Grace B.
Updated over a week ago

How to Edit Accounts/Members

Written by Grace B.
Updated over a week ago

How to View Members with Verified Emails

Written by Grace B.
Updated over a week ago

How to Tell if Consumer Cellular uses AT&T or T-Mobile

Written by Grace B.
Updated over a week ago

How to View Accounts with Valid SMS

Written by Grace B.
Updated over a week ago

How to Save and Customize Member/Account Filters and Columns

Written by Grace B.
Updated over a week ago

How to Export a Custom Members/Accounts Report

Written by Grace B.
Updated over a week ago

How to Send an Account's Email Login/Password Reset

Written by Grace B.
Updated over a week ago

How to Add/Create a New Account

Written by Grace B.
Updated over a week ago

How to Add an Account/Member

Written by Grace B.
Updated over a week ago

How to Handle Situations Where the SMS Cell Carrier is Not Listed

Written by Grace B.
Updated over a week ago

Email-to-SMS Gateway List

Written by Grace B.
Updated over a week ago

How do I find a Carrier's Email-to-SMS Gateway?

Written by Grace B.
Updated over a week ago

Admin Account Access Levels

Written by Grace B.
Updated over a week ago

Account and Member Status definitions

Written by Grace B.
Updated over a week ago

How to Handle Accounts with Divorced Parents

Written by Grace B.
Updated over a week ago

Canceled/Hidden vs. Suspended vs. Waiting for Approval status

Written by Grace B.
Updated over a week ago

What is the Class Columns/Filters Available for Account/Member Reports?

Written by Grace B.
Updated over a week ago

How to View an Individual Athlete's Meet Results/Best Times From their Account

Written by Grace B.
Updated over a week ago

How to Share a Social Feed Post with Specific Members/Locations/Classes

Written by Grace B.
Updated over a week ago

How to Edit or Delete a Social Feed Post

Written by Grace B.
Updated over a week ago

How to Add a Photo/Video to a Social Feed Post

Written by Grace B.
Updated over a week ago

How to Send an Email Message to Member Groups/Location Groups

Written by Grace B.
Updated over a week ago

How to Add a Practice to a Social Feed Post

Written by Grace B.
Updated over a week ago

How to Add a Scrapbook to a Post

Written by Grace B.
Updated over a week ago

How to Share a Post via Email or Social Media

Written by Grace B.
Updated over a week ago

How to Edit News

Written by Grace B.
Updated over a week ago

How to Add a Social / Team Feed to a Page on the Website

Written by Grace B.
Updated over a week ago

What is the Social Feed?

Written by Grace B.
Updated over a week ago

What to do if an Account is not Receiving Emails

J

Written by Julia C.
Updated this week

How to Add a Voice Note to a Post

Written by Grace B.
Updated over a week ago

How to Send SMS Text to Accounts

Written by Grace B.
Updated over a week ago

How to Send an Email to an Account

Written by Grace B.
Updated over a week ago

How to Create a Social Feed Post

Written by Grace B.
Updated over a week ago

How to Help Add/Verify an Account/Member's Mobile/SMS Number

Written by Grace B.
Updated over a week ago

How to Manage the Board Members List

Written by Grace B.
Updated over a week ago

How to Manage the Coaches List

Written by Grace B.
Updated over a week ago

How to Set Up Contact Us Recipients

Written by Grace B.
Updated over a week ago

How to View Sent Emails

Written by Grace B.
Updated over a week ago

How to Search for Members

Written by Grace B.
Updated over a week ago

How to Send an Email Message to Email Groups/Billing Groups/Individual Active Accounts

Written by Grace B.
Updated over a week ago

How to Edit an Email Group

Written by Grace B.
Updated over a week ago

How to Delete an Email Group

Written by Grace B.
Updated over a week ago

How to Create an Email Group

Written by Grace B.
Updated over a week ago

How to Manage Groups in the Email Center

Written by Grace B.
Updated over a week ago

How to Manage Previously Sent Emails in the Email Center

Written by Grace B.
Updated over a week ago

How to Choose Specific Email Recipients Via News

Written by Grace B.
Updated over a week ago

How to Add Images to News

Written by Grace B.
Updated over a week ago

How to Manage the News Page (Archived)

Written by Grace B.
Updated over a week ago

How to Manage the News Page (Non-Archived)

Written by Grace B.
Updated over a week ago

Website Design: Components

Written by Julia S.
Updated over a week ago

Social Media: Add Twitter feed

Written by Julia S.
Updated over a week ago

What if My Site is Not Found?

Written by Grace B.
Updated over a week ago

Website Design: Layout Section

Written by Julia S.
Updated over a week ago

How to Set up Google Analytics on the Website

Written by Grace B.
Updated over a week ago

Upgrade site: Upload higher resolution photos

Written by Julia S.
Updated over a week ago

Website Design: Team logo

Written by Grace B.
Updated over a week ago

Website Design: Image optimization

Written by Julia S.
Updated over a week ago

Website Design: General Settings, Mobile Navigation header

Written by Grace B.
Updated over a week ago

Website Design: Generic Photo / ad banner

Written by Julia S.
Updated over a week ago

Website Design: How to Add Command Buttons to Other Pages

Written by Grace B.
Updated over a week ago

How to Create/Manage Command Buttons

Written by Grace B.
Updated over a week ago

How to Add Text and Buttons to Slides

Written by Grace B.
Updated over a week ago

How to Create/Manage a Photo Slideshow

Written by Grace B.
Updated over a week ago

Website Design Overview

Written by Grace B.
Updated over a week ago

How to Find Class Registration URLs and Link Them to the Home Page

Written by Grace B.
Updated over a week ago

How to Add a Countdown Timer to Your Site

Written by Grace B.
Updated over a week ago

How to Add a Photo/Image/Picture to a Website Page

Written by Grace B.
Updated over a week ago

What are the Supported HTML Tags?

Written by Grace B.
Updated over a week ago

How to Upload and Link to Documents/Files

Written by Grace B.
Updated over a week ago

How to Publish My Site

Written by Grace B.
Updated over a week ago

New CMS: How to Upgrade My Site

Written by Grace B.
Updated over a week ago

How to Link to a Submenu in the Top Times Report

Written by Grace B.
Updated over a week ago

Upgrade Site: Continue Migration to the New CMS

Written by Grace B.
Updated over a week ago

Privacy Policy Template

Written by Grace B.
Updated over a week ago

How to Use Search Engine Optimization [SEO] to Increase Site Ranking

Written by Grace B.
Updated over a week ago

Eight Keys to a Great Homepage

Written by Grace B.
Updated over a week ago

What File Types Can I Upload to the Website?

Written by Grace B.
Updated over a week ago

Why Can't I Click Article Titles on My Home Page?

Written by Grace B.
Updated over a week ago

How to Resize Images to Correct Aspect Ratio

Written by Grace B.
Updated over a week ago

Why Can't I Post IMX and IMR Records on My Website?

Written by Grace B.
Updated over a week ago

How to Require a Mobile Phone Number to Create an Account

Written by Grace B.
Updated over a week ago

How to Add Custom Fields in Account/Member Admin or Registration

Written by Grace B.
Updated over a week ago

How to View and Pay Invoices

Written by Julia S.
Updated over a week ago

How to Update Org Credit Card/ACH Account to Pay the Site's Invoice

Written by Grace B.
Updated over a week ago

How to See My LSC and Team Club Codes

Written by Grace B.
Updated over a week ago

Using the Video Library

Written by Grace B.
Updated over a week ago

How to Set Up Store Item Options

Written by Grace B.
Updated over a week ago

How to Add/Edit Sales Tax Rate

Written by Grace B.
Updated over a week ago

How to Add/Edit PoS Items

Written by Grace B.
Updated over a week ago

How to Set Up a BBPOS Wise POS E Card Reader in POS

Written by Grace B.
Updated over a week ago

How to Set Up Verifone Card Reader in PoS

Written by Grace B.
Updated over a week ago

How to View a Snapshot of Low Inventory

Written by Grace B.
Updated over a week ago

Point of Sale Video Tutorial

Written by Grace B.
Updated over a week ago

How to View a Snapshot of Recent Sales

Written by Grace B.
Updated over a week ago

How to View a Snapshot of the Top Items Sold

Written by Grace B.
Updated over a week ago

How to View a Snapshot of Sales by Location

Written by Grace B.
Updated over a week ago

How to View a Snapshot of Sales by Payment Method

Written by Grace B.
Updated over a week ago

How to View a Snapshot of Gross Sales

Written by Grace B.
Updated over a week ago

How to Export the PoS Store Inventory Transaction History

Written by Grace B.
Updated over a week ago

How to View an Item's Transaction History

Written by Grace B.
Updated over a week ago

How to Export the PoS Store's Inventory

Written by Grace B.
Updated over a week ago

How to Manage Inventory for an Item

Written by Grace B.
Updated over a week ago

How to Export Inventory Orders

Written by Grace B.
Updated over a week ago

How to Place an Inventory Order for an Out of Stock Item

Written by Grace B.
Updated over a week ago

Point of Sale Admin Access Levels

Written by Grace B.
Updated over a week ago

How to Receive an Inventory Order

Written by Grace B.
Updated over a week ago

How to Place an Inventory Order

Written by Grace B.
Updated over a week ago

How to View PoS Orders That Have a Returned Item

Written by Grace B.
Updated over a week ago

How to Process a PoS Returned Item

Written by Grace B.
Updated over a week ago

How to Email PoS Orders

Written by Grace B.
Updated over a week ago

How to Export PoS Orders

Written by Grace B.
Updated over a week ago

How to Archive PoS Orders

Written by Grace B.
Updated over a week ago

How to Create a Store Location

Written by Grace B.
Updated over a week ago

How to View the Sale Order Detail

Written by Grace B.
Updated over a week ago

How to Customize Columns for PoS Orders

Written by Grace B.
Updated over a week ago

How to Customize Point of Sale Orders

Written by Grace B.
Updated over a week ago

How to Search for PoS Store Orders

Written by Grace B.
Updated over a week ago

How to Change the Due Date for a PoS Invoice

Written by Grace B.
Updated over a week ago

How to Make a Sale

Written by Grace B.
Updated over a week ago

How to Check Out an Active Account's Shopping Cart

Written by Grace B.
Updated over a week ago

How to Check Out a Shopping Cart as a Guest

Written by Grace B.
Updated over a week ago

How to Change the Item Quantity in the Shopping Cart

Written by Grace B.
Updated over a week ago

How to Remove Items From the Shopping Cart

Written by Grace B.
Updated over a week ago

How to Add Items to the Shopping Cart

Written by Grace B.
Updated over a week ago

Point of Sale Payment Methods

Written by Grace B.
Updated over a week ago

How to Recover Payment Processing Fees

Written by Grace B.
Updated over a week ago

Point of Sale FAQs

Written by Grace B.
Updated over a week ago

How to Finalize a Swim-a-Thon and Submit to USA Swimming Foundation

Written by Grace B.
Updated over a week ago

TUMoney: Promote fundraiser on Facebook

Written by Julia S.
Updated over a week ago

How to Test an Event Fundraiser

Written by Grace B.
Updated over a week ago

TUMoney: Swim-a-Thon donation refund

Written by Julia S.
Updated over a week ago

How to Edit a Paid/Approve Donation

Written by Grace B.
Updated over a week ago

Event Fundraising Financial Reports

Written by Grace B.
Updated over a week ago

How to Clone a Fundraising Event

Written by Grace B.
Updated over a week ago

How to Add an Offline Donor

Written by Grace B.
Updated over a week ago

How to Add/Update Documents for Fundraising Events

Written by Grace B.
Updated over a week ago

How to Update Contact Information for a Fundraising Event

Written by Grace B.
Updated over a week ago

How to Set Up Tax Deductions for Fundraising Events

Written by Grace B.
Updated over a week ago

How to Create or Remove Fundraiser Donation Levels

Written by Grace B.
Updated over a week ago

Why is My Fundraiser Not Appearing On My Homepage?

Written by Grace B.
Updated over a week ago

How to Create a Fundraiser

Written by Grace B.
Updated this week

How to Upload an Image for a Fundraiser

Written by Grace B.
Updated over a week ago

How to Turn Off a Fundraiser

Written by Grace B.
Updated over a week ago

How to Set Up Incentives for Fundraising Events

Written by Grace B.
Updated over a week ago

How to Create Fundraising Events for Specific Rosters

Written by Grace B.
Updated over a week ago

How to Split the Online Processing Fee for Fundraising Events

Written by Grace B.
Updated over a week ago

How to Turn the Lap Tracker On/Off

Written by Grace B.
Updated over a week ago

How to Remove a Fundraising Incentive

Written by Grace B.
Updated over a week ago

Locked Out of Your Website? Contact Support to Regain Access

Written by Grace B.
Updated over a week ago

How to Contact Support

Written by Grace B.
Updated over a week ago

Support Hours

Written by Grace B.
Updated over a week ago

How to Set Up a New Facebook Page

Written by Grace B.
Updated over a week ago

How to Set Up a Google My Business Profile

Written by Grace B.
Updated over a week ago

How to Connect a Google Business Profile to the Business Publisher

Written by Grace B.
Updated over a week ago

How to Connect a Facebook Business Page to the Business Publisher

Written by Grace B.
Updated over a week ago

How to Give Administrative Rights to Run TouchPad

Written by Julia S.
Updated over a week ago

How to Delete TouchPad Meet from SwimOffice Events Tab

Written by Julia S.
Updated over a week ago

Disable TouchPad as a Start-Up Program

Written by Julia S.
Updated over a week ago

TouchPad: Rejecting a team from a meet

Written by Julia S.
Updated over a week ago

TouchPad: Delete Team

Written by Julia S.
Updated over a week ago

TouchPad: Enable or disable the ability to sync entries to the host

Written by Julia S.
Updated over a week ago

TouchPad: Connect your timing console

Written by Julia S.
Updated over a week ago

TouchPad Live: Watch specific athletes or teams

Written by Julia S.
Updated over a week ago

TouchPad: SD3 Results File - TeamManager reports duplicate team count (visual only)

Written by Julia S.
Updated over a week ago

TouchPad: Create multi-age events

Written by Julia S.
Updated over a week ago

TouchPad: Alternate heats/events

Written by Julia S.
Updated over a week ago

TouchPad: Event Time Standards - restrict entries for events

Written by Julia S.
Updated over a week ago

TouchPad: Set up a network

Written by Julia S.
Updated over a week ago

TouchPad: Set meet sessions - add days and sessions

Written by Julia S.
Updated over a week ago

TouchPad: Add/edit events

Written by Julia S.
Updated over a week ago

TouchPad: Add/create a meet - Meet Setup

Written by Julia S.
Updated over a week ago

TouchPad: Add an athlete during the meet

Written by Julia S.
Updated over a week ago

Sending my host an entries file for a TouchPad meet

Written by Julia S.
Updated over a week ago

How to Import TouchPad Meet Results into Team Manager

Written by Julia S.
Updated over a week ago

IMX/IMR points reporting using a TouchPad results file

Written by Julia S.
Updated over a week ago

Bonus events in TouchPad

Written by Julia S.
Updated over a week ago

Why are my athletes' Names/Gender coming wrong to TouchPad?

Written by Julia S.
Updated over a week ago

Why did a meet show up on our site that says TouchPad?

Written by Julia S.
Updated over a week ago

TouchPad: Why don't my athletes qualify for open events

Written by Julia S.
Updated over a week ago

TouchPad: Athlete Entries

Written by Julia S.
Updated over a week ago

Touchpad: Delete a meet off of SwimOffice after you have accepted the invitation

Written by Julia S.
Updated over a week ago

LSC exception report requires USA ID change in TouchPad

Written by Julia S.
Updated over a week ago

TouchPad meet is not showing athlete times on SwimOffice

Written by Julia S.
Updated over a week ago

How to Export TouchPad Meet Results for Non-TeamUnify Teams

Written by Julia S.
Updated over a week ago

TouchPad: Merging event times during meet

Written by Julia S.
Updated over a week ago

TouchPad: Exporting a Meet Entries File

Written by Julia S.
Updated over a week ago

Accept a TouchPad invitation as a visiting team

Written by Julia S.
Updated over a week ago

TouchPad: Scratches report

Written by Julia S.
Updated over a week ago

TouchPad: Event Records Broken report

Written by Julia S.
Updated over a week ago

Activate TouchPad Live Results on SwimOffice

Written by Julia S.
Updated over a week ago

TouchPad: Add/edit Event Records

Written by Julia S.
Updated over a week ago

TouchPad: Manually adding results for a meet

Written by Julia S.
Updated over a week ago

TouchPad: Scratch an athlete's events for a session

Written by Julia S.
Updated over a week ago

TouchPad: Restore a team

Written by Julia S.
Updated over a week ago

View TouchPad Live results on any device

Written by Julia S.
Updated over a week ago

TouchPad: Event type preferences

Written by Julia S.
Updated over a week ago

TouchPad: Score / Scoring

Written by Julia S.
Updated over a week ago

TouchPad: Accept visiting team's entries / Entries won't sync but are visible in SwimOffice

Written by Julia S.
Updated over a week ago

TouchPad: Deck Entry report

Written by Julia S.
Updated over a week ago

TouchPad: Quality points / quality team scoring

Written by Julia S.
Updated over a week ago

TouchPad: Meet Results Reports

Written by Julia S.
Updated over a week ago

TouchPad: Manually set or clear athlete as Not USA Registered

Written by Julia S.
Updated over a week ago

TouchPad: Score by different age groups

Written by Julia S.
Updated over a week ago

TouchPad: Scratch athlete(s) during meet

Written by Julia S.
Updated over a week ago

TouchPad: Best Practice for Meet Creation on multiple computers

Written by Julia S.
Updated over a week ago

TouchPad: Mixed event with scoring by gender

Written by Julia S.
Updated over a week ago

TouchPad: Filter by open events, age, name in Scratch Pad

Written by Julia S.
Updated over a week ago

Syncing TouchPad/SwimOffice/OnDeck information flow

Written by Julia S.
Updated over a week ago

TouchPad: Delete or clear all times for an event

Written by Julia S.
Updated over a week ago

TouchPad: OVC Athletes

Written by Julia S.
Updated over a week ago

TouchPad: Enter DQs and DFSs

Written by Julia S.
Updated over a week ago

TouchPad: Restricted Scoring - limit number of scorers in unevenly matched teams

Written by Julia S.
Updated over a week ago

TouchPad: Global Settings for international teams

Written by Julia S.
Updated over a week ago

TouchPad: Multiple Division Scoring - allowing multiple teams to score against each other

Written by Julia S.
Updated over a week ago

TouchPad: Create/Add Report Banners - image sizes and formats

Written by Julia S.
Updated over a week ago

TouchPad: Export results for USA Registered and Not USA Registered athletes

Written by Julia S.
Updated over a week ago

TouchPad: Show finish place by heat

Written by Julia S.
Updated over a week ago

TouchPad: Meet Time Estimate

Written by Julia S.
Updated over a week ago

TouchPad: Add deck entry fees to events

Written by Julia S.
Updated over a week ago

Track Accepted TouchPad Invitations and Submitted Entries

Written by Julia S.
Updated over a week ago

TouchPad: Generate report of Registered and Not USA Registered athletes

Written by Julia S.
Updated over a week ago

TouchPad: Relay Entries

Written by Julia S.
Updated over a week ago

TouchPad: Seed events

Written by Julia S.
Updated over a week ago

TouchPad: Report Banners

Written by Julia S.
Updated over a week ago

TouchPad: Meet Timeline / Duration reports

Written by Julia S.
Updated over a week ago

TouchPad: Run "Timed Final/Last Heat in Finals" with finals in different session

Written by Julia S.
Updated over a week ago

TouchPad: Award Labels

Written by Julia S.
Updated over a week ago

TouchPad: Export Lenex Meet Results (UK)

Written by Julia S.
Updated over a week ago

TouchPad: Sync entries for meet using TUSync

Written by Julia S.
Updated over a week ago

If my TouchPad meet will not sync, how do I get the host my file?

Written by Julia S.
Updated over a week ago

TouchPad: Average Watch Times

Written by Julia S.
Updated over a week ago

Hide a meet from TouchPad Live but show others

Written by Julia S.
Updated over a week ago

TouchPad: Adjust font size in Entry Manager

Written by Julia S.
Updated over a week ago

TouchPad: Creating Meet Packages - Heat Sheet/Psych Sheet/Meet Durations reports

Written by Julia S.
Updated over a week ago

TouchPad: Timer Settings - select timers

Written by Julia S.
Updated over a week ago

Opening sync to allow teams to update entries and sync to TouchPad

Written by Julia S.
Updated over a week ago

TouchPad: Import meet entries into TouchPad (non-syncing teams)

Written by Julia S.
Updated over a week ago

TouchPad: Use FINA/USA Swimming or NCAA/Other rules for time adjustments

Written by Julia S.
Updated over a week ago

Import a roster into TouchPad for OnDeck/manual entries

Written by Julia S.
Updated over a week ago

How to Set Starting and Ending TouchPad Sync Dates/Times

Written by Julia S.
Updated over a week ago

TouchPad: Adjust/select electronic, backup and watch times (F12)

Written by Julia S.
Updated over a week ago

TouchPad: Enable or disable sync function by team for event entries

Written by Julia S.
Updated over a week ago

View TouchPad Live Results in SwimOffice

Written by Julia S.
Updated over a week ago

TouchPad: Adjusting the seeding pattern for heat/lane assignments

Written by Julia S.
Updated over a week ago

TouchPad: Enter Results screen

Written by Julia S.
Updated over a week ago

Installing TouchPad

Written by Julia S.
Updated over a week ago

TouchPad: Import/export records

Written by Julia S.
Updated over a week ago

TouchPad: USA-S Sanctioned Event, Approved Competition and Observed Swim

Written by Julia S.
Updated over a week ago

TouchPad: Sync meet results for USA Registered athletes

Written by Julia S.
Updated over a week ago

TouchPad: Set up meet for Not USA Registered athletes

Written by Julia S.
Updated over a week ago

TouchPad: Entry Manager - Import SD3 entries, rosters, meet results

Written by Julia S.
Updated over a week ago

TouchPad Live: Where is my meet?

Written by Julia S.
Updated over a week ago