For All Admins

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277 articles in this collection
Written by Grace B., Julia S., and Julia C.
Accounts/Members

How to Import a Membership Database

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Written by Grace B.
Updated over a week ago

How to Exclude Individual Accounts From Financial Requirements

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Written by Grace B.
Updated over a week ago

How to View an Email Preview of the Mobile App Invite

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Written by Grace B.
Updated over a week ago

How to View a Preview of the Electronic Payment Setup Email

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Written by Grace B.
Updated over a week ago

Lead Generation Accounts

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Written by Grace B.
Updated over a week ago

How to Generate a Member Directory

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Written by Grace B.
Updated over a week ago

How to Edit the Way Member's Ages are Displayed

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Written by Grace B.
Updated over a week ago

Learn About the Wallet Settings in a Member Profile

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Written by Julia C.
Updated yesterday

How to Multi-Edit Member Fields

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Written by Grace B.
Updated over a week ago

How to Delete a Member Group

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Written by Grace B.
Updated over a week ago

How to Search for Accounts/Members

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Written by Grace B.
Updated over a week ago

How to Turn on Member/Event Notifications

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Written by Grace B.
Updated over a week ago

How to Edit the Registration Button

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Written by Grace B.
Updated over a week ago

How To Check if an Account is Synced to a SportsEngine Account

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Written by Grace B.
Updated over a week ago

How to Save a Customize Account Filter

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Written by Grace B.
Updated over a week ago

How to Customize the Account View

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Written by Grace B.
Updated over a week ago

How to Export a Custom Excel Spreadsheet

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Written by Grace B.
Updated over a week ago

How to Export Accounts to Print on an Avery 8160 Label

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Written by Grace B.
Updated over a week ago

How to Preview Emailed Instructions

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Written by Grace B.
Updated over a week ago

How to Email Autopay Setup Instructions

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Written by Grace B.
Updated over a week ago

How to Request SMS/Email Verification

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Written by Grace B.
Updated over a week ago

How to Delete and Undelete Accounts/Members

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Written by Grace B.
Updated over a week ago

How to Send Mobile/Push Notifications from the Web

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Written by Grace B.
Updated over a week ago

How to View Members with Valid SMS

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Written by Grace B.
Updated over a week ago

How to Bulk Edit Accounts

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Written by Grace B.
Updated over a week ago

How to Edit Accounts/Members

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Written by Grace B.
Updated over a week ago

How to View Members with Verified Emails

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Written by Grace B.
Updated over a week ago

How to Tell if Consumer Cellular uses AT&T or T-Mobile

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Written by Grace B.
Updated over a week ago

How to View Accounts with Valid SMS

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Written by Grace B.
Updated over a week ago

How to Save and Customize Member/Account Filters and Columns

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Written by Grace B.
Updated over a week ago

How to Export a Custom Members/Accounts Report

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Written by Grace B.
Updated over a week ago

How to Send an Account's Email Login/Password Reset

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Written by Grace B.
Updated over a week ago

How to Add/Create a New Account

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Written by Grace B.
Updated over a week ago

How to Add an Account/Member

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Written by Grace B.
Updated over a week ago

How to Handle Situations Where the SMS Cell Carrier is Not Listed

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Written by Grace B.
Updated over a week ago

Email-to-SMS Gateway List

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Written by Grace B.
Updated over a week ago

How do I find a Carrier's Email-to-SMS Gateway?

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Written by Grace B.
Updated over a week ago

Admin Account Access Levels

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Written by Grace B.
Updated over a week ago

Account and Member Status definitions

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Written by Grace B.
Updated over a week ago

How to Handle Accounts with Divorced Parents

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Written by Grace B.
Updated over a week ago

Canceled/Hidden vs. Suspended vs. Waiting for Approval status

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Written by Grace B.
Updated over a week ago

What is the Class Columns/Filters Available for Account/Member Reports?

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Written by Grace B.
Updated over a week ago

How to View an Individual Athlete's Meet Results/Best Times From their Account

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Written by Grace B.
Updated over a week ago
Communication

How to Share a Social Feed Post with Specific Members/Locations/Classes

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Written by Grace B.
Updated over a week ago

How to Edit or Delete a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Add a Photo/Video to a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Send an Email Message to Member Groups/Location Groups

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Written by Grace B.
Updated over a week ago

How to Add a Practice to a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Add a Scrapbook to a Post

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Written by Grace B.
Updated over a week ago

How to Share a Post via Email or Social Media

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Written by Grace B.
Updated over a week ago

How to Edit News

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Written by Grace B.
Updated over a week ago

How to Add a Social / Team Feed to a Page on the Website

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Written by Grace B.
Updated over a week ago

What is the Social Feed?

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Written by Grace B.
Updated over a week ago

What to do if an Account is not Receiving Emails

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Written by Julia C.
Updated over a week ago

How to Add a Voice Note to a Post

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Written by Grace B.
Updated over a week ago

How to Send SMS Text to Accounts

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Written by Grace B.
Updated over a week ago

How to Send an Email to an Account

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Written by Grace B.
Updated over a week ago

How to Create a Social Feed Post

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Written by Grace B.
Updated over a week ago

How to Help Add/Verify an Account/Member's Mobile/SMS Number

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Written by Grace B.
Updated over a week ago

How to Manage the Board Members List

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Written by Grace B.
Updated over a week ago

How to Manage the Coaches List

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Written by Grace B.
Updated over a week ago

How to Set Up Contact Us Recipients

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Written by Grace B.
Updated over a week ago

How to View Sent Emails

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Written by Grace B.
Updated over a week ago

How to Search for Members

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Written by Grace B.
Updated over a week ago

How to Send an Email Message to Email Groups/Billing Groups/Individual Active Accounts

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Written by Grace B.
Updated over a week ago

How to Edit an Email Group

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Written by Grace B.
Updated over a week ago

How to Delete an Email Group

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Written by Grace B.
Updated over a week ago

How to Create an Email Group

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Written by Grace B.
Updated over a week ago

How to Manage Groups in the Email Center

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Written by Grace B.
Updated over a week ago

How to Manage Previously Sent Emails in the Email Center

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Written by Grace B.
Updated over a week ago

How to Choose Specific Email Recipients Via News

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Written by Grace B.
Updated over a week ago

How to Add Images to News

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Written by Grace B.
Updated over a week ago

How to Manage the News Page (Archived)

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Written by Grace B.
Updated over a week ago

How to Manage the News Page (Non-Archived)

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Written by Grace B.
Updated over a week ago
Website Design

Website Design: Components

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Written by Julia S.
Updated over a week ago

Social Media: Add Twitter feed

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Written by Julia S.
Updated over a week ago

What if My Site is Not Found?

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Written by Grace B.
Updated over a week ago

Website Design: Layout Section

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Written by Julia S.
Updated over a week ago

How to Set up Google Analytics on the Website

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Written by Grace B.
Updated over a week ago

Upgrade site: Upload higher resolution photos

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Written by Julia S.
Updated over a week ago

Website Design: Team logo

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Written by Grace B.
Updated over a week ago

Website Design: Image optimization

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Written by Julia S.
Updated over a week ago

Website Design: General Settings, Mobile Navigation header

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Written by Grace B.
Updated over a week ago

Website Design: Generic Photo / ad banner

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Written by Julia S.
Updated over a week ago

Website Design: How to Add Command Buttons to Other Pages

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Written by Grace B.
Updated over a week ago

How to Create/Manage Command Buttons

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Written by Grace B.
Updated over a week ago

How to Add Text and Buttons to Slides

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Written by Grace B.
Updated over a week ago

How to Create/Manage a Photo Slideshow

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Written by Grace B.
Updated over a week ago

Website Design Overview

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Written by Grace B.
Updated over a week ago

How to Find Class Registration URLs and Link Them to the Home Page

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Written by Grace B.
Updated over a week ago

How to Add a Countdown Timer to Your Site

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Written by Grace B.
Updated over a week ago

How to Add a Photo/Image/Picture to a Website Page

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Written by Grace B.
Updated over a week ago

What are the Supported HTML Tags?

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Written by Grace B.
Updated over a week ago

How to Upload and Link to Documents/Files

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Written by Grace B.
Updated over a week ago

How to Publish My Site

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Written by Grace B.
Updated over a week ago

New CMS: How to Upgrade My Site

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Written by Grace B.
Updated over a week ago

How to Link to a Submenu in the Top Times Report

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Written by Grace B.
Updated over a week ago

Upgrade Site: Continue Migration to the New CMS

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Written by Grace B.
Updated over a week ago

Privacy Policy Template

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Written by Grace B.
Updated over a week ago

How to Use Search Engine Optimization [SEO] to Increase Site Ranking

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Written by Grace B.
Updated over a week ago

Eight Keys to a Great Homepage

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Written by Grace B.
Updated over a week ago

What File Types Can I Upload to the Website?

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Written by Grace B.
Updated over a week ago

Why Can't I Click Article Titles on My Home Page?

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Written by Grace B.
Updated over a week ago

How to Resize Images to Correct Aspect Ratio

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Written by Grace B.
Updated over a week ago

Why Can't I Post IMX and IMR Records on My Website?

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Written by Grace B.
Updated over a week ago
Point of Sale

How to Set Up Store Item Options

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Written by Grace B.
Updated over a week ago

How to Add/Edit Sales Tax Rate

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Written by Grace B.
Updated over a week ago

How to Add/Edit PoS Items

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Written by Grace B.
Updated over a week ago

How to Set Up a BBPOS Wise POS E Card Reader in POS

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Written by Grace B.
Updated over a week ago

How to Set Up Verifone Card Reader in PoS

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Low Inventory

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Written by Grace B.
Updated over a week ago

Point of Sale Video Tutorial

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Recent Sales

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of the Top Items Sold

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Sales by Location

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Sales by Payment Method

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Written by Grace B.
Updated over a week ago

How to View a Snapshot of Gross Sales

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Written by Grace B.
Updated over a week ago

How to Export the PoS Store Inventory Transaction History

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Written by Grace B.
Updated over a week ago

How to View an Item's Transaction History

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Written by Grace B.
Updated over a week ago

How to Export the PoS Store's Inventory

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Written by Grace B.
Updated over a week ago

How to Manage Inventory for an Item

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Written by Grace B.
Updated over a week ago

How to Export Inventory Orders

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Written by Grace B.
Updated over a week ago

How to Place an Inventory Order for an Out of Stock Item

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Written by Grace B.
Updated over a week ago

Point of Sale Admin Access Levels

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Written by Grace B.
Updated over a week ago

How to Receive an Inventory Order

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Written by Grace B.
Updated over a week ago

How to Place an Inventory Order

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Written by Grace B.
Updated over a week ago

How to View PoS Orders That Have a Returned Item

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Written by Grace B.
Updated over a week ago

How to Process a PoS Returned Item

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Written by Grace B.
Updated over a week ago

How to Email PoS Orders

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Written by Grace B.
Updated over a week ago

How to Export PoS Orders

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Written by Grace B.
Updated over a week ago

How to Archive PoS Orders

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Written by Grace B.
Updated over a week ago

How to Create a Store Location

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Written by Grace B.
Updated over a week ago

How to View the Sale Order Detail

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Written by Grace B.
Updated over a week ago

How to Customize Columns for PoS Orders

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Written by Grace B.
Updated over a week ago

How to Customize Point of Sale Orders

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Written by Grace B.
Updated over a week ago

How to Search for PoS Store Orders

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Written by Grace B.
Updated over a week ago

How to Change the Due Date for a PoS Invoice

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Written by Grace B.
Updated over a week ago

How to Make a Sale

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Written by Grace B.
Updated over a week ago

How to Check Out an Active Account's Shopping Cart

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Written by Grace B.
Updated over a week ago

How to Check Out a Shopping Cart as a Guest

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Written by Grace B.
Updated over a week ago

How to Change the Item Quantity in the Shopping Cart

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Written by Grace B.
Updated over a week ago

How to Remove Items From the Shopping Cart

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Written by Grace B.
Updated over a week ago

How to Add Items to the Shopping Cart

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Written by Grace B.
Updated over a week ago

Point of Sale Payment Methods

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Written by Grace B.
Updated over a week ago

How to Recover Payment Processing Fees

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Written by Grace B.
Updated over a week ago

Point of Sale FAQs

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Written by Grace B.
Updated over a week ago
Event Fundraising

How to Finalize a Swim-a-Thon and Submit to USA Swimming Foundation

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Written by Grace B.
Updated over a week ago

TUMoney: Promote fundraiser on Facebook

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Written by Julia S.
Updated over a week ago

How to Test an Event Fundraiser

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Written by Grace B.
Updated over a week ago

TUMoney: Swim-a-Thon donation refund

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Written by Julia S.
Updated over a week ago

How to Edit a Paid/Approve Donation

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Written by Grace B.
Updated over a week ago

Event Fundraising Financial Reports

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Written by Grace B.
Updated over a week ago

How to Clone a Fundraising Event

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Written by Grace B.
Updated over a week ago

How to Add an Offline Donor

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Written by Grace B.
Updated over a week ago

How to Add/Update Documents for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Update Contact Information for a Fundraising Event

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Written by Grace B.
Updated over a week ago

How to Set Up Tax Deductions for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Create or Remove Fundraiser Donation Levels

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Written by Grace B.
Updated over a week ago

Why is My Fundraiser Not Appearing On My Homepage?

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Written by Grace B.
Updated over a week ago

How to Create a Fundraiser

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Written by Grace B.
Updated over a week ago

How to Upload an Image for a Fundraiser

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Written by Grace B.
Updated over a week ago

How to Turn Off a Fundraiser

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Written by Grace B.
Updated over a week ago

How to Set Up Incentives for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Create Fundraising Events for Specific Rosters

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Written by Grace B.
Updated over a week ago

How to Split the Online Processing Fee for Fundraising Events

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Written by Grace B.
Updated over a week ago

How to Turn the Lap Tracker On/Off

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Written by Grace B.
Updated over a week ago

How to Remove a Fundraising Incentive

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Written by Grace B.
Updated over a week ago
TouchPad

How to Give Administrative Rights to Run TouchPad

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Written by Julia S.
Updated over a week ago

How to Delete TouchPad Meet from SwimOffice Events Tab

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Written by Julia S.
Updated over a week ago

Disable TouchPad as a Start-Up Program

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Written by Julia S.
Updated over a week ago

TouchPad: Rejecting a team from a meet

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Written by Julia S.
Updated over a week ago

TouchPad: Delete Team

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Written by Julia S.
Updated over a week ago

TouchPad: Enable or disable the ability to sync entries to the host

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Written by Julia S.
Updated over a week ago

TouchPad: Connect your timing console

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Written by Julia S.
Updated over a week ago

TouchPad Live: Watch specific athletes or teams

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Written by Julia S.
Updated over a week ago

TouchPad: SD3 Results File - TeamManager reports duplicate team count (visual only)

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Written by Julia S.
Updated over a week ago

TouchPad: Create multi-age events

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Written by Julia S.
Updated over a week ago

TouchPad: Alternate heats/events

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Written by Julia S.
Updated over a week ago

TouchPad: Event Time Standards - restrict entries for events

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Written by Julia S.
Updated over a week ago

TouchPad: Set up a network

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Written by Julia S.
Updated over a week ago

TouchPad: Set meet sessions - add days and sessions

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Written by Julia S.
Updated over a week ago

TouchPad: Add/edit events

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Written by Julia S.
Updated over a week ago

TouchPad: Add/create a meet - Meet Setup

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Written by Julia S.
Updated over a week ago

TouchPad: Add an athlete during the meet

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Written by Julia S.
Updated over a week ago

Sending my host an entries file for a TouchPad meet

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Written by Julia S.
Updated over a week ago

How to Import TouchPad Meet Results into Team Manager

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Written by Julia S.
Updated over a week ago

IMX/IMR points reporting using a TouchPad results file

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Written by Julia S.
Updated over a week ago

Bonus events in TouchPad

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Written by Julia S.
Updated over a week ago

Why are my athletes' Names/Gender coming wrong to TouchPad?

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Written by Julia S.
Updated over a week ago

Why did a meet show up on our site that says TouchPad?

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Written by Julia S.
Updated over a week ago

TouchPad: Why don't my athletes qualify for open events

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Written by Julia S.
Updated over a week ago

TouchPad: Athlete Entries

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Written by Julia S.
Updated over a week ago

Touchpad: Delete a meet off of SwimOffice after you have accepted the invitation

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Written by Julia S.
Updated over a week ago

LSC exception report requires USA ID change in TouchPad

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Written by Julia S.
Updated over a week ago

TouchPad meet is not showing athlete times on SwimOffice

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Written by Julia S.
Updated over a week ago

How to Export TouchPad Meet Results for Non-TeamUnify Teams

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Written by Julia S.
Updated over a week ago

TouchPad: Merging event times during meet

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Written by Julia S.
Updated over a week ago

TouchPad: Exporting a Meet Entries File

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Written by Julia S.
Updated over a week ago

Accept a TouchPad invitation as a visiting team

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Written by Julia S.
Updated over a week ago

TouchPad: Scratches report

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Written by Julia S.
Updated over a week ago

TouchPad: Event Records Broken report

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Written by Julia S.
Updated over a week ago

Activate TouchPad Live Results on SwimOffice

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Written by Julia S.
Updated over a week ago

TouchPad: Add/edit Event Records

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Written by Julia S.
Updated over a week ago

TouchPad: Manually adding results for a meet

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Written by Julia S.
Updated over a week ago

TouchPad: Scratch an athlete's events for a session

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Written by Julia S.
Updated over a week ago

TouchPad: Restore a team

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Written by Julia S.
Updated over a week ago

View TouchPad Live results on any device

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Written by Julia S.
Updated over a week ago

TouchPad: Event type preferences

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Written by Julia S.
Updated over a week ago

TouchPad: Score / Scoring

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Written by Julia S.
Updated over a week ago

TouchPad: Accept visiting team's entries / Entries won't sync but are visible in SwimOffice

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Written by Julia S.
Updated over a week ago

TouchPad: Deck Entry report

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Written by Julia S.
Updated over a week ago

TouchPad: Quality points / quality team scoring

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Written by Julia S.
Updated over a week ago

TouchPad: Meet Results Reports

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Written by Julia S.
Updated over a week ago

TouchPad: Manually set or clear athlete as Not USA Registered

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Written by Julia S.
Updated over a week ago

TouchPad: Score by different age groups

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Written by Julia S.
Updated over a week ago

TouchPad: Scratch athlete(s) during meet

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Written by Julia S.
Updated over a week ago

TouchPad: Best Practice for Meet Creation on multiple computers

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Written by Julia S.
Updated over a week ago

TouchPad: Mixed event with scoring by gender

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Written by Julia S.
Updated over a week ago

TouchPad: Filter by open events, age, name in Scratch Pad

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Written by Julia S.
Updated over a week ago

Syncing TouchPad/SwimOffice/OnDeck information flow

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Written by Julia S.
Updated over a week ago

TouchPad: Delete or clear all times for an event

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Written by Julia S.
Updated over a week ago

TouchPad: OVC Athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Enter DQs and DFSs

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Written by Julia S.
Updated over a week ago

TouchPad: Restricted Scoring - limit number of scorers in unevenly matched teams

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Written by Julia S.
Updated over a week ago

TouchPad: Global Settings for international teams

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Written by Julia S.
Updated over a week ago

TouchPad: Multiple Division Scoring - allowing multiple teams to score against each other

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Written by Julia S.
Updated over a week ago

TouchPad: Create/Add Report Banners - image sizes and formats

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Written by Julia S.
Updated over a week ago

TouchPad: Export results for USA Registered and Not USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Show finish place by heat

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Written by Julia S.
Updated over a week ago

TouchPad: Meet Time Estimate

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Written by Julia S.
Updated over a week ago

TouchPad: Add deck entry fees to events

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Written by Julia S.
Updated over a week ago

Track Accepted TouchPad Invitations and Submitted Entries

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Written by Julia S.
Updated over a week ago

TouchPad: Generate report of Registered and Not USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Relay Entries

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Written by Julia S.
Updated over a week ago

TouchPad: Seed events

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Written by Julia S.
Updated over a week ago

TouchPad: Report Banners

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Written by Julia S.
Updated over a week ago

TouchPad: Meet Timeline / Duration reports

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Written by Julia S.
Updated over a week ago

TouchPad: Run "Timed Final/Last Heat in Finals" with finals in different session

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Written by Julia S.
Updated over a week ago

TouchPad: Award Labels

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Written by Julia S.
Updated over a week ago

TouchPad: Export Lenex Meet Results (UK)

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Written by Julia S.
Updated over a week ago

TouchPad: Sync entries for meet using TUSync

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Written by Julia S.
Updated over a week ago

If my TouchPad meet will not sync, how do I get the host my file?

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Written by Julia S.
Updated over a week ago

TouchPad: Average Watch Times

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Written by Julia S.
Updated over a week ago

Hide a meet from TouchPad Live but show others

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Written by Julia S.
Updated over a week ago

TouchPad: Adjust font size in Entry Manager

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Written by Julia S.
Updated over a week ago

TouchPad: Creating Meet Packages - Heat Sheet/Psych Sheet/Meet Durations reports

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Written by Julia S.
Updated over a week ago

TouchPad: Timer Settings - select timers

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Written by Julia S.
Updated over a week ago

Opening sync to allow teams to update entries and sync to TouchPad

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Written by Julia S.
Updated over a week ago

TouchPad: Import meet entries into TouchPad (non-syncing teams)

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Written by Julia S.
Updated over a week ago

TouchPad: Use FINA/USA Swimming or NCAA/Other rules for time adjustments

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Written by Julia S.
Updated over a week ago

Import a roster into TouchPad for OnDeck/manual entries

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Written by Julia S.
Updated over a week ago

How to Set Starting and Ending TouchPad Sync Dates/Times

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Written by Julia S.
Updated over a week ago

TouchPad: Adjust/select electronic, backup and watch times (F12)

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Written by Julia S.
Updated over a week ago

TouchPad: Enable or disable sync function by team for event entries

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Written by Julia S.
Updated over a week ago

View TouchPad Live Results in SwimOffice

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Written by Julia S.
Updated over a week ago

TouchPad: Adjusting the seeding pattern for heat/lane assignments

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Written by Julia S.
Updated over a week ago

TouchPad: Enter Results screen

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Written by Julia S.
Updated over a week ago

Installing TouchPad

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Written by Julia S.
Updated over a week ago

TouchPad: Import/export records

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Written by Julia S.
Updated over a week ago

TouchPad: USA-S Sanctioned Event, Approved Competition and Observed Swim

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Written by Julia S.
Updated over a week ago

TouchPad: Sync meet results for USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Set up meet for Not USA Registered athletes

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Written by Julia S.
Updated over a week ago

TouchPad: Entry Manager - Import SD3 entries, rosters, meet results

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Written by Julia S.
Updated over a week ago

TouchPad Live: Where is my meet?

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Written by Julia S.
Updated over a week ago